As fresh employees have asked Steffen: What do you do as a key account manager? What are your learnings so far?
Hello Steffen! We are happy to have you join Sharemac since November 2021. Why did you originally choose this position and Sharemac back then?
The construction industry is an exciting new work environment for me! Both this new area and the options at Sharemac appealed to me from the start. The decisive factor was actually, on the one hand, the opportunity to build up a complete division – Key Account Management. On the other hand, it was quite practical the whole application process itself. After applying on LinkedIn, I received feedback the very next day and was invited to Bremen. Everything was very relaxed and there was a lot of transparency right from the start regarding the whole process, salary expectations and benefits. Within 2 weeks everything was bagged.
Since you don't come from this field: What do you think is special about the construction industry?
The special thing is clearly the opportunities that the industry brings with it – especially in the area of digitalization. You can change or improve and optimize extremely much.
So do you feel these points in your daily work life as well?
Yes, especially when it comes to contact with customers, which is my main task as a key account manager. As the first point of contact for our partners, I notice how quickly people discover the benefits behind our solutions and have an appetite for change. They really get into SAM, play around with the interface and then give me direct feedback – be it praise, new possible functions or even problems that come up. In general, we are grateful for everything – but what pleases me most is that people always directly see the benefit behind it.
Is customer contact your only job as a key account manager?
No, definitely not. Of course, I’m mainly the interface between customers and our IT, but Sharemac is also about diversity. I also hold talks with potential new customers, introduce SAM or take care of internal processes. There is no typical working day here, it’s always a mix of everything. That’s what makes it so appealing here, because you can set up processes and procedures and help shape them right from the start.
Your tasks at syniotec in 3 words?
… Challenging. Diverse. Fulfilling.